return policy.
At Della Terra Wellness, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your purchase, we're here to help.
7-Day Money-Back Guarantee: We offer a 7-day money-back guarantee on all our products. If you are not satisfied with your purchase, you can return the item(s) within 7 days of the delivery date for a full refund.
Conditions for Returns:
The item(s) must be unused and in the same condition that you received it.
It must be in the original packaging.
You must have proof of purchase (order number or receipt).
Return Process: Contact our customer service team at DellaTerraClub@gmail.com to initiate the return process. Our team will provide you with a return authorization and instructions on how to return the item(s). Once we receive the returned item(s) and verify its condition, we will process your refund.
Refund Timeline: Refunds will be issued to the original payment method within 3 days after we receive the returned item(s). Please note that it may take some time for the refund to appear in your account, depending on your financial institution.
Non-Returnable Items: Certain items are not eligible for return, including: Perishable goods (such as supplements with expiration dates). Personal care items. Gift cards.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on the situation.
Shipping Costs: Shipping costs for returning item(s) are the responsibility of the customer, unless the return is due to an error on our part (such as sending the wrong item).
Contact Us: If you have any questions about our return policy, please contact us at DellaTerraClub@gmail.com.